Customer Service

CUSTOMER SERVICE

 

Guarantees

 

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will repair or replace it free of charge.

 

Complaints

 

It is always possible that something does not go quite as planned. We recommend that you first notify us of complaints by emailing [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found here.

 

Contact

 

We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about one or the other, you can reach us using the following information:

 

Quinten-Art

Tel: +31 (06) 24 616 006

Mail: [email protected]

The trade name of our company is: Quinten-Art

www.quinten-art.com and shop.quinten-art.com

Our business address:

Brederodestraat 26-house

1054 MV Amsterdam

Chamber of Commerce: 62960067

VAT: NL001898393B19