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Shipping & Returns
SHIPPING AND RETURNS
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 12:00 on the same day (in The Netherlands). However, we do not always succeed in complying with this, sometimes products are not in stock and the delivery of your order may take a little longer. The product page gives an indication of the delivery time. If for some reason we do not meet this delivery time, we will of course inform you as soon as possible.
The prices stated are exclusive of shipping costs. The shipping costs are:
- € 2.95 for orders that fit through the letterbox
- € 5.95 for orders under € 150
- Free for orders from € 150
Delivery takes place via PostNL's postman or parcel deliverer. Generally, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
The above rates only apply to the Netherlands. The rates below apply to other countries.
Countries Shipping costs
Belgium € 7.95
Germany € 7.95
France € 11.95
Italy € 14.95
Sweden € 14.95
UK € 11.95
US € 25.95
Canada € 25.95
Singapore € 31.95
Australia € 31.95
Delivery times depend on the country after which it is shipped.
It may happen that you want to return an order. Perhaps because the product does not like you or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package in the Netherlands, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.